Refund Policy
We want you to feel confident when purchasing from Boss Up & Glow. Please review the following policy carefully before completing your purchase.
Digital Courses, Trainings & Certifications
Due to the digital nature of our courses, trainings, certifications, downloadable materials, and educational resources, all sales are final and nonrefundable.
Once your purchase is completed, you may receive immediate access to proprietary educational content and digital materials. For this reason, we cannot offer refunds, cancellations, credits, or exchanges if you change your mind, do not complete the training, or no longer wish to participate.
Before purchasing, please carefully review the course description, requirements, and included materials. If you have questions, we encourage you to contact us before enrolling.
If you experience a technical issue accessing your purchase, please contact us so we can help resolve it.
Massage Blankets and Physical Products
Eligible physical products may be returned within 14 days of delivery. To qualify for a return, the product must be:
-
Completely unused and unwashed
-
In its original condition
-
Returned in its original packaging
-
Free from stains, odors, hair, damage, or signs of use
-
Accompanied by proof of purchase
For health and sanitation reasons, blankets that have been opened, used, washed, or removed from their protective packaging are not eligible for return.
Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable shipping service, as Boss Up & Glow is not responsible for returns lost or damaged in transit.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within five days of delivery and include your order number and clear photographs of the item and packaging.
If the issue is verified, we will work with you to provide an appropriate replacement or refund.
Refund Processing
Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your bank or payment provider to process the refund.
Boss Up & Glow reserves the right to deny a return that does not meet the eligibility requirements described above.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.
Questions or return requests:
samantha@bossupandglow.com