Shipping & Delivery Policy

Last Updated: August 17, 2026

Thank you for purchasing from Boss Up and Glow. This policy applies to course enrollment kits, promotional items included with enrollment offers, and massage blankets purchased separately.

Course Enrollment Kits

Certain Boss Up and Glow courses include a physical kit as part of enrollment. The contents of each kit may vary depending on the course, certification, enrollment package, or promotional offer purchased.

Course kits are prepared specifically for enrolled students and may contain professional-use, cosmetic, skincare, sanitary, educational, or branded materials. For health, safety, licensing, and product-integrity reasons:

All course kits are final sale and non-returnable.
Individual products or supplies from a kit cannot be returned or exchanged.
A kit cannot be returned for a partial course refund.
Declining or failing to claim a kit does not reduce the course price or create eligibility for a refund.
Kit contents may not be exchanged for different products, colors, sizes, or cash value unless Boss Up and Glow expressly agrees in writing.

The course kit is included as part of the total enrollment offer and is not a separate complimentary product unless specifically stated.

Promotional Massage Blankets

Massage blankets may occasionally be included as part of a special course enrollment offer. A blanket included with enrollment is considered a promotional item associated with that specific offer.

Promotional blankets:

Are available only while supplies last.
Have no cash value.
Cannot be exchanged for another item, discount, course credit, or cash.
Are final sale and non-returnable.
Cannot be returned separately for a partial course refund.
May not be included with every enrollment package or promotion.

If an enrollment is canceled, disputed, refunded, or subject to a payment reversal contrary to the applicable course terms, Boss Up and Glow reserves the right to charge the customer for the retail value of any kit, blanket, or promotional item that has already been shipped or delivered, to the extent permitted by law.

Massage Blankets Purchased Separately

Massage blankets purchased separately may be returned within 14 days of confirmed delivery only when the blanket:

Is unused, unwashed, and unworn.
Is in its original packaging.
Has all original tags and materials attached.
Is free from stains, odors, hair, makeup, skincare products, oils, and other signs of use.
Was not marked final sale, clearance, or non-returnable at the time of purchase.

For sanitation reasons, a blanket that has been used, washed, removed from protective packaging and used in a service, or otherwise shows signs of handling beyond a reasonable inspection cannot be returned.

Customers must contact Boss Up and Glow before sending a return. Unauthorized returns may be refused. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable. Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Massage Blankets Purchased Separately

Please allow approximately 5–10 business days for order processing before shipment unless a different timeframe is provided on the product or enrollment page. Course kits may require additional preparation time because they are assembled specifically for the applicable certification or course.

Business days do not include weekends or federal holidays. Processing and delivery estimates are not guarantees and may be affected by product availability, carrier delays, weather, holidays, or other circumstances outside the control of Boss Up and Glow.

Customers will receive tracking information at the email address provided during checkout when tracking is available.

Shipping Addresses

Massage blankets purchased separately may be returned within 14 days of

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact Boss Up and Glow as soon as possible if an address needs to be corrected.

Once an order has entered fulfillment or has been transferred to the shipping carrier, Boss Up and Glow cannot guarantee that the address can be changed. Customers may be responsible for additional shipping costs if an order must be resent because of:

An incorrect or incomplete address.
A refused delivery.
Failure to retrieve the package.
A package returned to the sender as undeliverable.

Boss Up and Glow is not responsible for delivery delays or losses caused by inaccurate customer information.

Lost, Stolen, or Missing Packages

Boss Up and Glow is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost, misplaced, or stolen.

If tracking shows that a package was delivered but it cannot be located, customers should check the delivery area, ask household members or neighbors, and contact the shipping carrier. Boss Up and Glow will provide reasonable assistance with available tracking information but cannot guarantee a replacement.

A replacement or reshipment may require payment of the product value and applicable shipping costs.

Damaged, Defective, or Incorrect Items

Customers must report damaged, defective, missing, or incorrect items within seven calendar days of delivery.

The request should include:

The customer’s name and order number.
A description of the issue.
Clear photographs of the item, packaging, shipping label, and any visible damage.
Photographs of all kit contents when an item is reportedly missing.

Customers should keep the product and all original packaging until the claim has been resolved. Boss Up and Glow may replace the affected item, provide an equivalent item, issue store credit, or offer another appropriate resolution at its discretion.

Minor variations in color, texture, packaging, labeling, or appearance that do not affect the safe and intended use of a product are not considered defects.

Product Availability and Substitutions

Kit components and promotional items are subject to availability. Boss Up and Glow reserves the right to substitute an unavailable item with a reasonably comparable item of similar purpose and value.

Product packaging, branding, color, size, or formulation may change based on manufacturer availability. A reasonable substitution does not qualify the entire kit or enrollment for a refund.

Shipping Restrictions

Products are shipped only to locations Boss Up and Glow is able to service. Some professional products, liquids, cosmetics, or other materials may be subject to carrier or geographic shipping restrictions.

Any applicable shipping limitations will be communicated when possible. International customers, if accepted, are responsible for customs duties, import taxes, brokerage fees, and compliance with local requirements.

Contact

Questions, return requests, or reports of damaged or incorrect items should be sent to:

Boss Up and Glow
Email: samantha@bossupandglow.com

Please include your full name and order number in all correspondence.

Boss Up and Glow reserves the right to update this Shipping & Delivery Policy at any time. The policy in effect on the date of purchase will generally apply to that order.